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Scott
06/29/2004, 01:00 PM
Recently over at the Adobe Forums there was some discussion about "Filters" being sold my MrRetro.com. Specifically, they are the Machine Wash "Filters". Why I'm quoting the word filter will become apparent in a moment.

I purchased these "Filters" for the listed price of $32. My tought was that while not earth-shattering effects if they have the ability to allow me to dynamically adjust the amount of the effect as it's applied like all filters do, they would be beneficial due to the amount of time they would save for some projects. That's pretty much how I look at all filters Ń if they save me time, and supply an effect I can actually use, they are generally good to have. I've also often found real gems in filters that aren't mass marketed. It's often the small operation that creates that great, useful filter that I quickly grow to depend on. Unlike large companies like Alien Skin which put out a big filter package that I'd really only use once a year at most, those type sof packages just aren't worth the expense. So I was optomistic when purchasing the Machine Wash "Filters".

After ordering and waiting a week+ for delivery I emailed and asked if the order had been process and whythere was no download offered for the software purchase (I can purchase and download Phtooshop why not a filter package?) I was told that the package is over 630mb therefore download was not available. So, at this point I'm thinking 630mb for a filter package? Wow, these might be a bit more complex than I originally assumed. They might be even more beneficial, or coded really poorly. I don't have any filter package that come anywhere near triple digit numbers in terms of size, let alone 6 times that.

So I waited for delivery.

I finally received the package yesterday. After 5 minutes I emailed them back and asked for a refund. Here's why:

What the "Filter" package consistes of is two (yes 2) actions and a number of texture files in the form of PDFs. The first action does one simple thing, places one of the PDF files (after you choose which one) into your open Photoshop document, then selects areas via color range, deletes the placed texture, and creates a layer mask on the layer you had highlighted at the moment you started the action. The layer mask is based upon the color range selection. That's it. The second action does the same process while adding a color tint to give a more rustic color appearance.

Both these actions could have been created in moments. They are nothing more than average actions.

The textures used can be interesting however they can also be found free via google if youreally needed them. Things like concrete, chipped paint, rusted aluminum -- all in greyscale. In fact a few of the textures were nothing more than files created by running a filter or two in photoshop (clouds + find edges, that sort of thing).

This is why I've quoted the word "Filter". The Machine Wash "Filters" are not filters. They are actions and a disk of texture files. Do not waste your money on them.

You can easily create the actions based on what I've said here and you can easily find the textures or create them.

As an end note, while asking for a return authorization from the company, I explained my reasoning for wanting my money back. Filters allow for dynamic control of an effect - by naming the package "Filters" they market it as though it does allow dynamic control. Actions do not offer this ability and they are not even complex actions that are used. The company representative got very defensive (as expected) and explained to me that there is a question in their FAQ that says they are action files. Specifically:

"Q: How do the filters work?
A: By using a custom developed action script in Photoshop, you can select and apply any of the 60 filters to your image."

Again, they use the word "Filter" incorrectly. it should read "... you can select and apply any of the 60 textures to your image." They aren't filters, they are just images.



Anyway.... I hope my experience will save others the trouble of dealing with MrRetro.com and perhaps their parent company FontDiner.com.


--- we don't have any "angry" post tags.. :) gotta make some of those :)

PDG
06/29/2004, 05:33 PM
Dude, you gotta post this in www.resellerratings.com asap! You'll get top hits on Google and send these bastards packing. I just submitted their name to ResellerRatings and they should show up in a day or 2. Give em hell ;)

I'm sorry to hear about that though.It really does suck.

Silky
06/29/2004, 05:50 PM
[QUOTE=Jolt]--- we don't have any "angry" post tags.. :) gotta make some of those :)[/QUOTE]

We've got one now, Baby! :)

Scott
06/29/2004, 10:33 PM
Will do PDG :)

PDG
07/01/2004, 06:44 PM
[QUOTE=Jolt]Will do PDG :)[/QUOTE]

Let the ass-kickin commence...or just cut n paste ;)

http://www.resellerratings.com/seller8180.html

PDG
07/01/2004, 06:45 PM
[QUOTE=PDG]Let the ass-kickin commence...or just cut n paste ;)

http://www.resellerratings.com/seller8180.html[/QUOTE]

/me loves consumerism

Scott
07/01/2004, 07:43 PM
Copied and pasteded ;)

sPECtre
09/18/2004, 05:57 PM
For some other members that would like to acheive similar results, look at: http://www.cameronmoll.com/archives/000024.html

ChattyDoll
08/07/2008, 12:09 PM
I am taking a stab in the dark here, but Mr. Retro’s Machine Wash “filters” now come as Plug-Ins. Like Scott, I thought these plug-ins would be a useful tool and I bought a set of four disks. Also, like Scott, I was very optimistic about using this “filters.” What a disappointment and I wish I had done more research before spending $180! I received a badly damaged box because whoever slip the box in an envelope, used an envelope that clearly provided no protection.

I could not get the filters/plugins installed on my Mac or PC. I spent hour trying to do so only to discover that the filters/plugins would only load as Pc exe “filters. I know how to install plug-ins and use them for various effects on a daily basis.

I e-mailed the company on their support page and via my e-mail and heard nothing from them. I e-mailed their sister company, FontDiner.com, owned I believe by the same folks, and haven’t heard back from them either. My feeling is – they sell a product, but they provide zero support and are impossible to contact. The product is deceptively promoted as being a collection of filters when, in fact, they are now plug-ins. In their FAQ, they promote their filters as follows: Q: How do the filters work?
A: By using our newly created easy to use GUI plug-in interface, you can select and apply any of the 60 wash effects to your image with a host of powerful fine tuning {sic} controls.

I now expect that the “filters,” are nothing more than effects, which can be easily created. I agree that the use of the word “filters,” is deceiving and these folks really need to get their act together. From looking at the minimal paperwork that accompanied the filters, and after reading Scott’s post, I suspect these filters behave similarly to the actions, as mentioned. I am so disappointed in this product and let me add my voice to Scotts. Don’t waste your time or money!

Dave
08/07/2008, 02:30 PM
I know nothing about that of which you speak all I can advise on is consumer protection (a little). If you bought these goods using your credit card try complaining to the credit card company about the unfit state of the goods you received and that you cannot get a reply from the vendor and would like to get your money back .... then sit back, cross your fingers and you just might get lucky.

(see we don't mind you resurrecting a 4 year old thread to keep the subject open for other would be buyers)

Scott
08/08/2008, 12:40 AM
Note my original post was from 2004. Now, the Machine wash filters ARE INDEED filters. You can dynamically see and edit the filters, like I originally expected. They completely reworked the products after my initial post above.

I now recommend these filters if you need the desired effects. I've been using them repeatedly for the last couple years with great results.


In short, my 2004 comments are no longer applicable because the software has been updated.

plugsnpixels
08/30/2008, 03:57 PM
I just noticed this thread for the first time and wanted to add my two cents.

I have all of the current Mr. Retro Photoshop products and have found them quite useful for their intended purposes.

The Machine Wash (http://plugsandpixels.com/machinewash.html) collection is a very easy way to add cool textures to your images, or even to a blank image for use as background textures. You've got full control over the application of the effects.

The brand new Permanent Press (http://plugsandpixels.com/permanentpress.html) set adds great vintage printing effects to your images (I created all of the examples on this page myself).

The developer of Permanent Press is actually a Russian guy (http://mrretro.com/maxim_chernousov.html) who runs Alpha Plugins (http://www.alphaplugins.com/common/default.php). Here (http://plugsandpixels.com/alphapluginsfire.html) is an example of one of their plug-ins, Fire.

burndog
10/14/2008, 09:19 PM
I have never bought filters. I have a few additional filters that I have downloaded for free, but I find that most filters take quite a bit of practice to really know what you are doing with them, so having dozens and dozens of filters to learn and to even remember is just too much for me.

I certainly see there usefullness from time to time, but even the 'cool' ones get tired looking quickly I find. I think the best filters are the ones you can not see...filters like USM or smart sharpen, blur and distortion correction. I'd be lost without them.

As far as the artsy or destructive filters go, I think PS has a pretty good arsenal to start with. It may not have 'fire', but I think it has most of the bases covered. Of course not all will use photoshop for the same things as myself, so to each his own of course.

I think Scott said it best in his orig. post about being good to have if they can save one some time.

Just my 2cents:)